Valeria Paglia – about me

Main experiences in the housekeeping sector

SPLENDIDE ROYAL HOTEL ROME
PARCO DEI PRINCIPI ROMA
SPLENDIDE ROYAL LUGANO (Switzerland)
HOTEL HASSLER ROME
GRAN MELIA VILLA AGRIPPINA ROME

CORE SKILLS

Direction of housekeeping department
HOUSEKEEPING STAFF SELECTION, TRAINING
SUPPLIER MANAGEMENT AND OUTSOURCING STRATEGIES
ONLINE AND OFFLINE ROOM SALES
QUALITY INSPECTIONS AND CLEANING SERVICE SCORING EVALUATION
COST/REVENUE ANALYSIS AND MANAGEMENT OPTIMIZATION
START UP AND B2B CUSTOMER SERVICES
MISTERY GUEST INSPECTIONS

PROFESSIONAL HOUSEKEEPING TRAINER CERTIFICATION AIH

SOLIDUS "PROFESSIONAL OF THE YEAR" AWARD 2021 SOLIDUS

My specialization in the Housekeeping department allows me to transform the service and quality level of hotel and non-hotel facilities.

The decision to open this consulting firm stems from the desire to transfer my skills and use them to the best of my ability to improve and streamline the structures of my clients and collaborators.

I also entered the non-hotel market by directly managing various facilities, gaining full mastery of management and sales methods.

This additional aspect has allowed me to broaden my scope of action and improve the quality, service standards and revenue of the non-hotel facilities in which I have worked.